Privacy Policy
Recavora stewards information so families can build continuity over time. This page explains what we collect, how it is used, and the controls that remain in your hands.
Section 1
What We Collect
Information you provide
Account details, family profiles you create, records and files you upload, and notes you add to your continuity.
People you choose to involve
Email addresses and names of people you invite to coordinate, share with, or grant temporary access.
Section 2
Information We Generate
Information we generate
AI-assisted summaries, organization suggestions, and continuity insights derived from records you save.
Operational analytics
Privacy-safe usage signals such as feature counts and error categories, used to improve continuity tools.
Section 3
Sharing & Access
Sharing controls
You decide what to share, with whom, and for how long. Sharing is patient-directed and time-bounded.
Access history
Where available, Recavora shows how continuity has been shared and accessed so you can review activity.
Section 4
AI-Assisted Processing & Support
AI-assisted processing
AI helps draft extracted fields and summaries from records you upload. You review and approve before they become part of continuity.
Support access
With your permission, support may view limited information to help resolve a request. Access is logged.
Section 5
Your Controls
Data export
You can export your continuity so it remains accessible outside the platform.
Account closure
You can close your account; a brief review window gives you time to reconsider before completion.
Section 6
Operational Analytics
Privacy-safe by design
Recavora measures feature usage and reliability using counts, durations, and error categories.
Operational analytics avoid identifying individuals and never include the content of medical records.
Section 7
Contact
Privacy questions
For privacy inquiries, use the support page and select "General inquiry". We respond carefully to protect account continuity and access privacy.
Recavora avoids making unsupported claims regarding certifications, regulations, compliance programs, or security standards.
Section 8
Shared Commitment
Privacy is part of stewardship
Privacy works best when continuity decisions remain patient-directed.
Recavora provides the infrastructure; the choices remain yours.